Frequently Asked Questions
You have questions, Ehlers has the answers
General FAQs for Ehlers Construction: Fire, Water and Storm Construction Experts
How soon can you respond to a water, fire, or storm emergency?
Ehler’s Construction provides rapid emergency response for water, fire, and storm damage throughout Lane County. Our team is available 24/7 to assess damage, secure your property, and begin the restoration process immediately. We know how critical quick action is, and we’re committed to minimizing further loss and getting your home or business back to normal fast.
How does insurance billing work?
We make insurance billing easy and transparent. Ehler’s Construction works directly with your insurance company to handle documentation, estimates, and approvals. Our goal is to simplify the claims process, reduce your stress, and ensure you receive the coverage you deserve for quality repairs. You’ll always stay informed as we coordinate every step from claim to completion.
What sets your restoration process apart from others?
What makes Ehler’s Construction stand out is our commitment to quality, communication, and care. We combine advanced restoration technology with skilled craftsmanship and personalized service. Our team treats every property as if it were our own—delivering long-lasting results, honest timelines, and a customer-first approach that has earned us the trust of homeowners across Lane County.
Why should I choose Ehlers Construction for water damage restoration?
Ehlers Construction has years of experience in water damage restoration. Our team is fully trained, certified, and equipped with the latest technology to handle any situation. We are committed to restoring your home quickly and efficiently, with a focus on quality workmanship and customer satisfaction.
Are you licensed, bonded, and insured?
Yes! Ehler’s Construction is fully licensed, bonded, and insured in the state of Oregon. This means every project we take on meets strict safety, quality, and regulatory standards—giving our clients complete peace of mind. You can trust that your home or business is protected when you choose our experienced professionals.
Do you offer free on-site estimates?
Absolutely. We offer free, no-obligation on-site estimates for all residential and commercial projects. Our team will evaluate your needs, discuss your options, and provide a clear, detailed estimate so you know exactly what to expect—no hidden fees or surprises.
What certifications do your technicians have?
Our technicians are highly trained and certified in restoration and construction best practices, including IICRC (Institute of Inspection, Cleaning and Restoration Certification) standards. We stay up to date on the latest industry techniques to ensure every project is completed safely, efficiently, and to the highest professional standards.
What areas do you serve in Lane County?
Ehler’s Construction proudly serves all of Lane County, Oregon, including Eugene, Springfield, Cottage Grove, Creswell, Junction City, and surrounding communities. Whether you need emergency restoration, remodeling, or repairs, our local team is ready to deliver reliable, top-quality service anywhere in the region.
What should I do immediately after discovering water damage in my home?
First, ensure your safety by turning off the main water supply and electricity if it’s safe to do so. Then, contact Ehlers Construction immediately. We offer 24/7 emergency response to assess the damage and start the restoration process as soon as possible.
How quickly should I address water damage?
Water damage should be addressed immediately to prevent further complications like mold growth, structural damage, and increased repair costs. Ehlers Construction aims to respond promptly to minimize these risks.
What types of water damage do you handle?
We handle all types of water damage, including damage from broken pipes, overflowing sinks or bathtubs, heavy rainfall, sewage backups, and appliance malfunctions. No job is too big or too small for our experienced team.
Will my homeowner's insurance cover water damage restoration?
Coverage depends on the cause of the water damage and your specific insurance policy. We can assist you in understanding your policy and even help with the claims process to ensure you receive the coverage you’re entitled to.
How long does the water damage restoration process take?
The duration of the restoration process varies depending on the extent of the damage. Minor repairs might take a few days, while extensive damage could require several weeks. Our team will provide you with an estimated timeline after assessing the damage.
What does the water damage restoration process involve?
Our process typically includes water extraction, drying and dehumidification, cleaning and sanitizing, and any necessary repairs or reconstruction. We use advanced equipment and techniques to ensure thorough and efficient restoration.
Can you help prevent mold growth after water damage?
Yes, preventing mold growth is a key part of our restoration process. We thoroughly dry and dehumidify affected areas and apply anti-microbial treatments as needed to inhibit mold growth.
Do I need to leave my home during the restoration process?
Depending on the severity of the damage, it may be necessary to temporarily relocate, especially if there are health risks like mold or if extensive repairs are required. We will advise you on the best course of action after assessing the situation.
What should I do if I find mold after water damage?
If you discover mold, do not disturb it, as this can spread spores throughout your home. Contact Ehlers Construction immediately. We are equipped to safely remove mold and remediate the affected areas.
What is “pre-loss” condition?
One of the most common terms that insurance companies will use is pre-loss condition. While it may sound confusing at first, it’s actually a very clear way of explaining how they will repair your property after damage. To put it simply, it means restoring your property to the same condition it was in before the damage. If the damage is covered, your insurance company will pay to return your property to normal.
After damage, your insurance company will cover the cost of restoration and repairs. However, they won’t allow you to take advantage of the situation by making expensive property improvements.
That’s where the term pre-loss condition comes in. To prevent you from exploiting your insurance company, they require you to replace damaged items with comparable materials of similar quality.
When it comes to restoring your property to pre-loss condition, they will cover the cost of using a comparable material. If you had vinyl flooring, they won’t pay to upgrade your flooring to granite or marble.
Additionally, they’ll only restore your home to pre-loss condition using similar quality materials. So, if your original flooring was $1.50 per square foot, they won’t cover new flooring that’s $4.50 a square foot even if it’s a comparable material.
The one exception to restoring your property to pre-loss condition is building code upgrades. These are changes required to bring your property up to the current building code. Your insurance will cover these upgrades.
Can I pick my own restoration contractor?
Yes, you can always pick the contractor. Although your insurance company determines how much they will pay for restoration, you are free to hire any contractor to restore your property to its pre-loss condition.
Why should I choose Ehlers Construction for water damage restoration?
Ehlers Construction has years of experience in water damage restoration. Our team is fully trained, certified, and equipped with the latest technology to handle any situation. We are committed to restoring your home quickly and efficiently, with a focus on quality workmanship and customer satisfaction.
What should I do immediately after a fire?
Safety is the top priority. Ensure everyone is safe and the fire is completely extinguished. Then, contact your insurance company and a professional fire damage restoration company like Ehlers Construction Inc. to assess the damage and begin the restoration process.
How soon should I start the fire damage restoration process?
It’s crucial to begin the restoration process as soon as possible to prevent further damage from soot, smoke, and water used to extinguish the fire. Ehlers Construction Inc. offers prompt emergency services to address your needs quickly.
What does the fire damage restoration process involve?
Our process includes assessing the damage, securing the property, removing soot and smoke, water extraction and drying, cleaning, deodorizing, and finally, restoring or rebuilding damaged areas to their pre-fire condition.
Can I stay in my home during the restoration process?
Depending on the extent of the damage, it may not be safe or comfortable to stay in your home. Our team will assess the situation and advise you accordingly, ensuring your safety and well-being.
Will my insurance cover the cost of fire damage restoration?
Most homeowner’s insurance policies cover fire damage restoration. We can work directly with your insurance company to ensure that your claim is processed smoothly and efficiently.
How long does the fire damage restoration process take?
The duration of the restoration process depends on the extent of the damage. Minor repairs might take a few days, while significant restoration could take several weeks. We’ll provide you with a detailed timeline after our assessment.
Can you help with smoke and odor removal?
Yes, Ehlers Construction Inc. specializes in smoke and odor removal using advanced cleaning techniques and equipment. We ensure your home is free from lingering odors and contaminants.
What if the fire has caused structural damage?
If structural damage has occurred, our experienced team will handle all necessary repairs or rebuilding. We are fully equipped to restore your home’s structural integrity and ensure it is safe and secure.
Do I need to remove my belongings before restoration begins?
We recommend that you remove any salvageable personal belongings. Our team can assist with inventory, packing, and storage if needed. We will also assess and clean any items affected by smoke or water damage.
What is “pre-loss” condition?
One of the most common terms that insurance companies will use is pre-loss condition. While it may sound confusing at first, it’s actually a very clear way of explaining how they will repair your property after damage. To put it simply, it means restoring your property to the same condition it was in before the damage. If the damage is covered, your insurance company will pay to return your property to normal.
After damage, your insurance company will cover the cost of restoration and repairs. However, they won’t allow you to take advantage of the situation by making expensive property improvements.
That’s where the term pre-loss condition comes in. To prevent you from exploiting your insurance company, they require you to replace damaged items with comparable materials of similar quality.
When it comes to restoring your property to pre-loss condition, they will cover the cost of using a comparable material. If you had vinyl flooring, they won’t pay to upgrade your flooring to granite or marble.
Additionally, they’ll only restore your home to pre-loss condition using similar quality materials. So, if your original flooring was $1.50 per square foot, they won’t cover new flooring that’s $4.50 a square foot even if it’s a comparable material.
The one exception to restoring your property to pre-loss condition is building code upgrades. These are changes required to bring your property up to the current building code. Your insurance will cover these upgrades.
Can I pick my own restoration contractor?
Yes, you can always pick the contractor. Although your insurance company determines how much they will pay for restoration, you are free to hire any contractor to restore your property to its pre-loss condition.
Why should I choose Ehlers Construction Inc. for fire damage restoration?
Ehlers Construction Inc. offers comprehensive fire damage restoration services with a focus on quality, safety, and customer satisfaction. Our experienced team is available 24/7, and we work closely with your insurance company to make the process as smooth as possible.
What should I do immediately after a storm damages my property?
First, ensure the safety of everyone by avoiding hazards like downed power lines or unstable structures. Then, document the damage with photos and contact your insurance company and a professional restoration company like Ehlers Construction Inc. to start the assessment and repair process.
How quickly should I begin the storm damage restoration process?
It’s important to begin the restoration process as soon as possible to prevent further damage, such as water infiltration or mold growth. Ehlers Construction Inc. provides emergency services to address your needs promptly.
What types of storm damage do you repair?
We handle all types of storm damage, including wind damage, roof leaks, broken windows, water damage, and structural issues caused by fallen trees or debris. Our team is equipped to restore your property to its pre-storm condition.
Will my insurance cover storm damage restoration?
Most homeowner’s insurance policies cover storm damage restoration. We can work directly with your insurance company to facilitate the claims process and ensure your repairs are covered.
What does the storm damage restoration process involve?
Our process includes a thorough assessment of the damage, emergency tarping and boarding up if necessary, water extraction and drying, debris removal, and comprehensive repairs or reconstruction of the damaged areas.
How long does storm damage restoration take?
The timeline depends on the extent of the damage. Minor repairs might take a few days, while more extensive restoration could take several weeks. We’ll provide a detailed timeline after our initial assessment.
Can you help with water damage caused by a storm?
Yes, Ehlers Construction Inc. specializes in water damage restoration. We use advanced equipment to extract water, dry affected areas, and prevent mold growth, ensuring your property is fully restored.
What if my roof is damaged during a storm?
If your roof is damaged, we can provide emergency tarping to prevent further water damage and then carry out the necessary repairs or replacements. We’ll ensure your roof is restored to its original condition.
Do you handle tree removal and debris cleanup?
Yes, we offer tree removal and debris cleanup services as part of our storm damage restoration. Our team will safely remove any fallen trees or debris from your property and dispose of them properly.
What is “pre-loss” condition?
One of the most common terms that insurance companies will use is pre-loss condition. While it may sound confusing at first, it’s actually a very clear way of explaining how they will repair your property after damage. To put it simply, it means restoring your property to the same condition it was in before the damage. If the damage is covered, your insurance company will pay to return your property to normal.
After damage, your insurance company will cover the cost of restoration and repairs. However, they won’t allow you to take advantage of the situation by making expensive property improvements.
That’s where the term pre-loss condition comes in. To prevent you from exploiting your insurance company, they require you to replace damaged items with comparable materials of similar quality.
When it comes to restoring your property to pre-loss condition, they will cover the cost of using a comparable material. If you had vinyl flooring, they won’t pay to upgrade your flooring to granite or marble.
Additionally, they’ll only restore your home to pre-loss condition using similar quality materials. So, if your original flooring was $1.50 per square foot, they won’t cover new flooring that’s $4.50 a square foot even if it’s a comparable material.
The one exception to restoring your property to pre-loss condition is building code upgrades. These are changes required to bring your property up to the current building code. Your insurance will cover these upgrades.
Can I pick my own restoration contractor?
Yes, you can always pick the contractor. Although your insurance company determines how much they will pay for restoration, you are free to hire any contractor to restore your property to its pre-loss condition.
Why should I choose Ehlers Construction Inc. for storm damage restoration?
Ehlers Construction Inc. is experienced in handling all aspects of storm damage restoration. We offer rapid response, comprehensive services, and work closely with your insurance company to make the restoration process as smooth and stress-free as possible.
What types of remodeling and construction projects do you handle?
Safety is the top priority. Ensure everyone is safe and the fire is completely extinguished. Then, contact your insurance company and a professional fire damage restoration company like Ehlers Construction Inc. to assess the damage and begin the restoration process.
How do I start the remodeling or construction process?
The process begins with an initial consultation where we discuss your vision, budget, and timeline. We then provide a detailed proposal and design plan before moving forward with permits, material selection, and construction.
How long will my remodeling or construction project take?
The timeline depends on the scope of the project. Smaller projects like bathroom remodels may take a few weeks, while larger projects such as home additions or custom builds can take several months. We’ll provide a clear timeline during the planning phase.
Can I live in my home during the remodeling process?
For most remodeling projects, you can stay in your home. However, depending on the extent of the work, you may need to make temporary arrangements, especially if major systems like plumbing or electricity are affected. We’ll discuss this with you during the planning stage.
How do you ensure the quality of your work?
Ehlers Construction Inc. prides itself on high-quality craftsmanship. We use premium materials, employ skilled professionals, and adhere to strict industry standards to ensure every project meets our clients’ expectations.
Will my remodeling project increase my home’s value?
Yes, a well-executed remodeling project can significantly increase your home’s value. Kitchens, bathrooms, and home additions are particularly effective in boosting property value. We can advise you on which projects offer the best return on investment.
How do you manage project budgets and costs?
We provide detailed cost estimates during the proposal phase and work closely with you to stay within budget. We keep you informed of any changes or unforeseen expenses, ensuring there are no surprises.
Do I need permits for my remodeling or construction project?
Most remodeling and construction projects require permits. Ehlers Construction Inc. handles all necessary permits and inspections, ensuring that your project complies with local building codes and regulations.
Can you help with the design aspect of my project?
Absolutely! We offer design-build services, meaning we can assist with both the design and construction phases of your project. Our team works closely with you to create a design that meets your aesthetic and functional needs.
Why should I choose Ehlers Construction Inc. for my remodeling or construction project?
Ehlers Construction Inc. brings years of experience, a commitment to quality, and a client-centered approach to every project. We listen to your needs, provide transparent communication, and deliver exceptional results that exceed your expectations.
